Overview of Professional Services Automation Software Tools for MSP’s & VRA’s
You clicked this article simply confirms that you are someone who is dealing with Managed IT services in any way. “PSA software Tools”; this name is nothing new to your ears, right? But what exactly this concept is? And what other options than Connectwise & Autotask are available in the market? And which one you should go with?
Professional services automation (PSA) software is a great aid to any MSP or VRA to better manage and deliver quality services to their clients. These tools allow a user to set milestones and deadlines for projects, get a real-time view of the status of the operation, and complete control over the on-going project activities.
Any good quality PSA software ensures you achieve your objectives with the client’s projects easily and effectively.
We suggest you better read this article till the end, and you will get precise answers to all the above-mentioned questions. Let’s check out what PSA tool star options are available in the market.
1) Accelo
Loved by millions of MSPs and IT service providers across the globe, Accelo is an epitome for PSA software that works best for your business. Accelo allows you to manage your business in the cloud, a completely Easy-to-use, automated and intelligent software, that ensures to provide most organized, integrated, and streamlined Service Operations.
2) Atera
A simplified full-stack MSP services; that what you will get from Atera. Atera is One of the affordable PSA platforms. This PSA software tool is well integrated with RMM, Remote Support, Help Desk, Billing, and Reporting that ensures more control over the entire network. Atera is a powerful helpdesk, wherein you will get to see complete business activity on a single dashboard.
3) Autotask
Who doesn’t know about “Autotask”? One of the most favored PSA software for MSPs and ITSP’s. Autotask makes the job of delivering IT services easier, efficient, and gives you complete insight analysis that helps you to take your operation to the next level. The Autotask PSA. IT Business Management Platform includes CMS, service desk, project Mgt., reporting, billing system, and all you need.
4) Connectwise
Another most favored PSA service providers to the MSP’s and ITSP’s. The Connectwise IT Service Excellence Tool Kit allows you to take full control of your business. It can automate many support task which accelerates the processing and responding time that ultimately provides better and fast services to your clients.
5) Clarizen
This cloud-powered tool is popular for being significantly easy to use and lightning fast to deploy, these 2 main features make Clarizen a quite favorite PSA provider among millions of MSP’s & ITSP’s. Collaborative Planning, Task Management, Issue Tracking, Project Portfolio Management, Salesforce Integration, Billable & Non-Billable work items are some of its other features.
6) ChangePoint
Financial Mgt, Contract Mgt., Resource Mgt., Project Mgt., Time & expenses, and Revenue Mgt. are the key features of this PSA tool, The Changepoint is known for providing project and portfolio management (PPM), IT portfolio analysis (IIPA), and professional services automation (PSA) applications and have a huge list of clients across the globe.
7) FinancialForce PSA
With the power of the Salesforce CRM and the Salesforce Platform. FinancialForce PSA is ranked very high in the PSA software list. It is an influential, cloud-based Professional Services Automation (PSA) platform that has uniquely integrated the powerful business automation tools with one of the best cloud computing platforms. This all on one integrated platform keeps service delivery on time & clients happy.
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8) Forecast
The forecast is the impeccable Professional Service Automation (PSA) platform that helps all MSP and ITSP’s who run a project-driven business. A forecast is an effective & efficient tool for streamlining your clients, projects, budgets, and resources. The best feature of this PSA provider is; it uses the project history to understand and manage the current situation of the project in a better way.
9) Harmony PSA
Harmony PSA is counted as an all-in-one platform. The best part is MSPs don’t need to invest extra to buy add-on PSA modules as the basic pricing covers the add-ons. You can experience the maximum extent of process automation with this PSA software that dramatically reduces your efforts to administer the things.
10) Kaseya Business Management Solution (BMS)
Known as the “Next-Gen Professional Services Automation software”. Having heaps of functionalities to make your IT business management a fun work, it also wouldn’t cut your pocket that deep. In 2015, Kaseya extended its span beyond RMM and acquired Vortex, who is a niche supplier of PSA. Now, serving the MSP’s with their Kaseya BMS; the PSA software.
11) Karisoft
An All-in-one IT business management software specially designed to increase your business efficiency and cash inflow. Karisoft’s flagship offers quick installation & setup, a very cost-effective, no contract solution with unlimited free support services. The company’s founders are ITSP veterans who wanted to invest their experience to create an ultimate PSA experience for the MSP’s.
12) ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus PSA software Promises to deliver better support to MSP’s. This software features a free standard edition of ServiceDesk Plus. The free of cost helpdesk service makes it easy to step upwards on the PSA software competition chart. The main service portfolio includes Incident Management, Billing and Remote Support, extensive Reporting, and single controlled Dashboard capabilities that shelters the complete process of IT helps desk tickets.
13) Monday.com
Monday.com reflects many unique capabilities that contribute to boosting business performance and thus making more money. This PSA software is extremely open to customization and allows the user to configure almost any option until he gets to see all his required features on the dashboard. It is a collaborative many-to-many communication tool that is very easy to execute and ensures everyone is working on the same page.
14) OfficeTools software
This PSA tool is best suited for MSP’s who deal with an accounting firm. Although its service automation operations are not limited to accounting business only. It has enough flexibility to manage the huge infrastructure of other industries as well. It includes “time tracking” functionality on the system or mobile device.
15) NetSuite OpenAir
A cloud-based Professional Services Automation software to help MSP’s in better management of their client’s network. It successfully made its foray a few years back and has grabbed a place in top 10 picks of VARs and MSPs. The main highlights of NetSuite OpenAir are resource management, project management, project accounting and timesheet, and expenses management.
16) Projector PSA
Projector PSA is another cloud-based Professional Services Automation solution for MSP’s and aids their staff with effective & efficient platform to manage the entire delivery process in a better way. From initial planning to billing & invoices this PSA tool simplifies almost every task and streamline the routine jobs in easy to understand thus enables the MSP team to work tension free.
17) Promys
Promys PSA tool promises for increased ROI & easiest tool to get implemented. Many MSP’s and VAR’s have adopted Promys for better management of their client’s network including huge IT companies. The software got good reviews from most of its users.
18) Scoro
Scoro is one of the most comprehensive PSA solutions. It is also a cloud-based business management software. Providing a single platform of control it allows the user to see real-time task changes and ensures the service provider will stay abreast of business performance. The key feature of this PSA software is; its fully equipped, strong, “Centralized Control Hub”.
19) TigerPaw Software
Best fits for MSP’s who deals with IT clients, this service automation tool was basically designed while keeping in mind the IT industry. The company claims that this software is the best amalgamation of hand-picked features from CRM, PSA, and BPM Software that will surely streamline your delivery services. The software will lessen the work burden in a big way.
20) Tenrox
Another cloud-based PSA tool that can optimize your resource. Mgt can provide real-time operations visibility and will contribute to increased profitability. With better project management workforce mgt and taking care of financial capabilities, this software allows your managers to focus on another business expansion plans.
21) Workfront
Workfront PSA tool claims to be the most user-friendly, flexible, and customizable project dashboards that provide real-time reporting, and complete transparency of operations being carried out in all directions. It comes with an inbuilt format for more than 80 standard reports and still gives an open hand to the user to customize these formats further as per their convenience & business requirements.
Did we miss anything? Share your experience in the comment section below. Let other also get benefited. You may also contact us via filling the contact form or drop us an email, in case you need any further knowledge share or have any question in regard to Managed IT services.